Coronavirus and shipping times
Due to the worldwide corona virus pandemic, we are experiencing delays in domestic shipping. Postage within Australia seems to be taking up to a week longer than normal so you can expect your bag might take two weeks from the date of your order to delivery. We email the tracking details as soon as your parcel is sent so please keep an eye out for this and follow the progress on the Aus Post website.
Unfortunately we have had to increase the cost of international shipping due to the unreliability of the postal services. Instead, we will courier all international orders. Although the cost has increased, the timeframes are much more predictable and you should receive your parcel within 7 - 10 days of it being dispatched.
Cost of Shipping
For orders within Australia, shipping is free
International orders of $200 AUD and above are charged a flat rate of $70 AUD. For orders under $200 AUD, a flat rate of AUD$40 is charged. This is for all countries outside of Australia.
Standard shipping within Australia takes 5 to 7 business days - unless otherwise agreed in writing. All Australian orders using 'standard shipping' are delivered using Australia Post.
International orders will take 7 - 10 days from dispatch to delivery.
All orders will be dispatched within 72 hours of being received.
International Shipping Terms
All international shipping must be signed for on delivery. International customers may be liable for any customs, duty, taxes, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Hoopla Tote Bags will not be liable for any customs or import duties and taxes.