Coronavirus and shipping times
Due to the worldwide corona virus pandemic, we are experiencing delays in shipping, domestically and internationally. Postage within Australia seems to be taking up to a week longer than normal so you can expect your bag might take two weeks from the date of your order to delivery. We email the tracking details as soon as your parcel is sent so please keep an eye out for this and follow the progress on the Aus Post website.
International parcels are slightly more difficult to confirm. If your delivery address is outside Australia, please be mindful that it could take up to eight weeks to be delivered.
Cost of Shipping
For orders within Australia, shipping is free
For orders within peninsular Malaysia and east Malaysia, shipping is free.
Outside Australia and Malaysia
International orders of $200 AUD and above are charged a flat rate of $40 AUD. For orders under $200 AUD, a flat rate of AUD$25 is charged. This is for all countries outside of Australia, except Malaysia (see above).
Standard shipping within Australia takes 5 to 7 business days - unless otherwise agreed in writing. All Australian orders using 'standard shipping' are delivered using Australia Post.
Standard international shipping takes 5 to 15 business days. All international shipping is delivered using the 'Standard International Airmail'.
All orders will be dispatched within 72 hours of being received.
International Shipping Terms
All international shipping must be signed for on delivery. International customers may be liable for any customs, duty, taxes, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Hoopla Tote Bags will not be liable for any customs or import duties and taxes.