FAQs

Do you accept credit cards?  

Yes, we accept Visa, Mastercard and American Express. We also take Paypal  

How do you ship your orders?  

All orders shipped in Australia use Standard Australia Post, for local and international. For all orders shipped in Malaysia, we use standard Pos LajuFurther shipping information is available here. 

What’s the shipping time?  

All orders will be dispatched within 3 days of the order being received. Local Australian and Malaysian orders should arrive within 7 days from the dispatch date. All international orders should arrive within 15 days from the dispatch date.  

 

What kind of leather are your bags?  

All our totes and clutches are made from cross grain cow leather.  Our cross body bags are made from top grain and cross grain cow leather. 

How do I clean my Hoopla?  

The best way to clean your Hoopla is to wipe it gently with a damp cloth. We have a list of tips on how to care for your Hoopla right here.

What if I don’t like my Hoopla, can I get a refund?  

Yes, you can return your Hoopla within 21 days from the order date. Please see the Exchanges and Returns page for more detail on returns.  

Where are your bags made?  

All Hooplas are made in a family run factory in China. Read all about it here.  

What length are the straps?  

Please review the sizing chart that provides all measurements for all bags. 

Will you gift wrap my Hoopla?  

I’m sorry, at this stage we don’t offer this service.